7 key factors of online reviews that affect consumer behavior & your bottom line

7 key factors of online reviews that affect consumer behavior & your bottom line

When I need to hire a local business, I could ask my friends for recommendations. But it’s often more helpful to look online, because I can see recommendations and feedback from hundreds or even thousands of people – in the form of online reviews. So if you run a business, you need to know the ‘7 key factors’ consumers look at when evaluating your online reviews.